This Privacy Policy describes how Mila by Lakshmi collects, uses, and protects your personal information when you visit or make a purchase from our website.

We collect basic personal details such as your name, phone number, email, address, and payment information to process your order and enhance your shopping experience.

Your data is stored securely and will not be shared with third parties except as required for shipping or payment processing.

By using our website, you consent to our collection and use of information in accordance with this policy.

If you have any questions, please contact us at:
Email: milabylakshmi@gmail.com
Phone: 9037179421

We take utmost care in packaging and quality checking every product before dispatch.

Please note that we do not offer refunds, returns, or exchanges once an order is placed, except in cases where the product received is damaged or defective.

If you receive a damaged or defective item, you must record an unboxing video (from the moment the package is opened) clearly showing the issue. Without this video proof, we will not be able to process a refund.

Requests must be made within 24 hours of delivery by emailing us at milabylakshmi@gmail.com or messaging us on WhatsApp at 9037179421 with your order details and video evidence.

Refunds for approved cases will be initiated within 5–7 business days, and the amount will be credited to the original mode of payment.

Please Note:

• Cash on Delivery (COD) is available.
  
• Shipping charges are non-refundable.
  
• Products showing signs of use, tampering, or missing tags will not be eligible for a refund.
  
• Minor color variations due to photography lighting or screen display settings will not be considered a defect.
  
• Slight stain marks, weaving variations, or thread pulls inherent to handloom fabrics will not be considered as damage.

We aim to deliver your orders as quickly and safely as possible.
Once your order is placed, our team begins processing it within 24 hours. Orders are typically shipped within 1-2 business days from the date of purchase.

You will receive a tracking link once your package is dispatched.
Please note:
- Shipping timelines may vary based on your location and courier partner.
- Delays caused by natural calamities, strikes, or courier issues are beyond our control, but we’ll do our best to assist you.
- We currently ship across India only.

For any queries, contact us at milabylakshmi@gmail.com or 9037179421.

By accessing or purchasing from Mila by Lakshmi, you agree to the following terms:

1. General
  You must be at least 18 years old to place an order.
  We reserve the right to update or change these terms at any time.

2. Products & Display
  We make every effort to display our products and colors accurately. However, slight variations in color or texture may occur due to screen differences and lighting.

3. Orders & Payments
  Orders are confirmed only upon successful payment.
  Cash on Delivery (COD) is available.

4. Cancellations
  Orders once placed cannot be cancelled or modified.

5. Fraudulent Orders
  Any fraudulent activity or misuse of our platform will lead to order cancellation and potential legal action.

6. Liability
  Mila by Lakshmi shall not be liable for delays, losses, or damages beyond our control.

7. Contact
  Email: milabylakshmi@gmail.com
  Phone: 9037179421
  Instagram: @mila_by_lakshmi (https://www.instagram.com/mila_by_lakshmi)

Orders & Payments

Q: Can I pay using Cash on Delivery (COD)?

A: Yes, we currently offer Cash on Delivery. You can pay at yout doorstep easily.

Q: Can I cancel or modify my order after placing it?

A: No, orders cannot be cancelled or modified once placed. Please review your order carefully before confirming.

Shipping

Q: How long does shipping take?

A: Orders are usually shipped within 1-2 business days after purchase. Delivery timelines may vary based on your location and courier services.

Q: Will I receive tracking details?

A: Yes! You’ll receive a tracking link via email or SMS once your package is dispatched.

Q: Do you ship internationally?

A: Currently, we only ship within India.

Returns & Refunds

Q: Can I return or exchange a product?

A: We do not offer returns, exchanges, or refunds unless the product is damaged or defective.

Q: What if I receive a damaged product?

A: If you receive a damaged item, please record an unboxing video from the moment the package is opened. Send the video along with your order details to milabylakshmi@gmail.com or WhatsApp 9037179421 within 24 hours of delivery.

Q: How will I get my refund if approved?

A: Refunds for approved cases will be credited to your original mode of payment within 5–7 business days. Shipping charges are non-refundable.

Product Information

Q: Will the color of the product match what I see online?

A: We try our best to display colors accurately, but slight variations may occur due to lighting or screen settings.